Privacy Policy

At WS Psychology Ltd we take your privacy seriously. We are committed to protecting your personal information and handling it in a responsible and confidential way.

We aim to provide a safe and professional space where you can share concerns. This notice explains what data we collect, how we use it, and your rights.

Who is responsible for your data?

WS Psychology Ltd is the data controller under the UK General Data Protection Regulation and the Data Protection Act 2018.

Company registration number: 15322300

Registered address: 124 City Road, London, EC1V 2NX

Email: info@wspsychology.co.uk  

If you have any questions, you can contact us using the details above.

If something is not right

Please contact us first so we can try to resolve the issue.

You also have the right to contact the Information Commissioner’s Office at www.ico.org.uk

What data do we collect?

Personal data means information that identifies you. We only collect information that is necessary to respond to your enquiry or provide services.

We may collect:

• Your name, email address, and any information you include in your enquiry
• Your child’s name and relevant details if you provide them

We may also collect special category data if you choose to share it, including information about health or development. We only process children’s data with the consent of a parent or legal guardian.

How do we collect your data?

Most data is collected directly from you. This may happen:

• When you complete our website contact form
• When you contact us by email or phone
• During discussions or consultations if you proceed to use our services

When using our contact form, please do not include sensitive or confidential information about yourself or others. We cannot guarantee the security of information submitted in this way. Email communication is not always secure. You should avoid sending sensitive information by email where possible.

We may also collect limited technical data when you use our website, such as IP address, browser type, and pages visited. This helps us maintain security and improve the website.

Why do we use your data?

We use your data to:

• Respond to your enquiry, under our legitimate interests
• Provide psychological services and manage our work with you, under contract and legitimate interests
• Process health and related information, based on your explicit consent or where necessary for the provision of health or social care

Legal basis for processing:

• Legitimate interests
• Consent
• Explicit consent for special category data
• Provision of health or social care
• Performance of a contract where you engage our services

You can withdraw your consent at any time by contacting us.

Who do we share your data with?

We treat your information as confidential. We only share your data where necessary:

• With your consent
• To deliver services
• Where required by law
• For safeguarding purposes

This may include:

• Schools, colleges, or educational providers
• Health and social care services, including NHS providers
• Local authorities
• Safeguarding or legal authorities

We also use trusted third-party providers for:

• Website hosting
• Email services
• Secure data storage

These providers act as data processors and must protect your data. We do not transfer your data outside the UK or EEA unless appropriate safeguards are in place.

How do we keep your data safe?

We use appropriate technical and organisational measures to protect your data.

• Electronic data is stored securely
• Reports are shared via secure platform
• Access is limited to those who need it

If a data breach occurs, we will follow legal requirements and inform you where necessary.

Safeguarding and confidentiality

We follow UK safeguarding guidance, including Working Together to Safeguard Children. Confidentiality may be breached where there is a risk of harm or a legal obligation to share information. This will always be done in line with legal and professional guidance.

How long do we keep your data?

If you contact us but do not go on to use our services your enquiry data will be kept for up to 6 months and then securely deleted.

If you use our services:

• Notes from observations and meetings are destroyed after reports are completed
• Paper assessment materials are destroyed after involvement ends
• Electronic reports are kept for 10 years
• Consent forms are kept for 5 years

We retain data in line with professional, legal, and insurance requirements. After these periods, data is securely deleted or destroyed. If WS Psychology Ltd stops trading, arrangements will be made to securely delete all data.

What happens if you do not provide data?

If you do not provide the information we need, we may not be able to respond to your enquiry or provide services.

Your rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion in certain cases
• Restrict or object to processing
• Request transfer of your data where applicable

To exercise your rights, contact us at info@wspsychology.co.uk

We may need to verify your identity before responding to requests. We will respond within one month where required under data protection law. You will not usually be charged for making a request, unless it is excessive or repeated. In some cases, legal or professional obligations may limit these rights. We will explain this where relevant.

Cookies and website use

Our website may use cookies to improve your experience and understand how it is used. We may use basic analytics tools to understand website usage. This data is used in an aggregated way and does not directly identify you. You can control cookies through your browser settings. Where required, a cookie banner will allow you to manage your preferences.

Third party links

Our website may include links to other websites. We are not responsible for their privacy policies. You should review their policies before sharing your data.

Automated decision-making

We do not use automated decision-making or profiling.

Professional standards

We process personal data in line with applicable professional, ethical, and regulatory standards relevant to psychologists and health care professionals.

Changes to this policy

We review this privacy notice regularly. Please let us know if your personal details change.